Complementing E-Government Services through the Use of Video: The LiveCity Project

Although established as a mainstream mechanism for delivering public services, the adoption of electronic government (e-government) has not been uniform. One of the problems mentioned in prior research relates to the fact that egovernment services are perceived as being distant and impersonal from a user or citizen perspective. In this paper, the authors argue that complementing existing egovernment services through the use of a video-to-video platform could alleviate this problem. This paper presents the concept of the LiveCity project which proposes the delivery of high definition video over existing Internet infrastructure to enhance public services. The potential benefits of overlaying video on top of egovernment applications are examined through use case scenarios.